Privacy Policy

Last updated: 10 October 2026

taptodoor ("we", "us", "our") provides tiffin, home services, insurance and business growth services in Rohini and Pitampura, Delhi. We respect your privacy. This policy explains, in simple words, what personal data we collect, why we collect it, and the rights you have over it. It is written in line with India's Digital Personal Data Protection Act, 2023.

1. Information we collect

• Information you give us: your name, mobile number, address or area, and details of the service you need (for example a tiffin plan, a repair job, or an insurance requirement).
• For insurance: details needed for a quote, such as age, vehicle or policy information. We collect this only when you ask us about insurance.
• When you use our website: basic technical information such as your device, browser and pages visited, collected through cookies.

2. How we collect it

When you message us on WhatsApp, call us, email us at hello@taptodoor.com, or use our website.

3. How we use your information

• To complete your booking or order and deliver the service to your door
• To contact you about rates, timings and service details
• To provide insurance quotes and process policies
• To send offers and updates, only with your consent. You can opt out at any time by replying "STOP".
• To improve our website and services

4. Who we share it with

• Service professionals: only the details (name, number, address, job) needed to complete your service.
• Insurance partners: IRDAI-registered insurers or intermediaries, only with your permission, for quotes and policies.
• Legal requirements: when required by law, a court or a government authority.

We never sell your personal data.

5. Cookies and advertising

Our website uses cookies to work properly and to understand how visitors use it. We may show third-party ads, such as Google AdSense. Google and its partners may use cookies to show ads based on your previous visits to this and other websites. You can turn off personalised ads in Google Ads Settings. For more information, see how Google uses data in advertising. We also use the Meta Pixel (by Meta Platforms) to measure visits and WhatsApp/contact button clicks, and to show relevant ads on Facebook and Instagram. Meta may collect your browser and device information through cookies. You can manage this in your Facebook ad preferences. You can also disable cookies in your browser settings.

6. How long we keep your data

Only as long as needed to provide the service, keep business records, and meet legal requirements. After that, it is deleted.

7. Data security

We take reasonable steps to protect your data and allow only authorised people to access it. However, no system on the internet is 100% secure.

8. Your rights

• Know what personal data we hold about you
• Correct inaccurate data
• Ask us to delete your data
• Withdraw your consent at any time
• Raise a grievance with us. If we cannot resolve it, you may approach the Data Protection Board of India.

To use any of these rights, email or WhatsApp us.

9. Children

Our services are meant for people aged 18 and above. We do not knowingly collect data from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date.

11. Contact / Grievance Officer